• Products
  • Emergency Assistance
  • Preliminary medical assessment
  • Transportation of patients
  • Claims handling
  • Verification
  • Pre-departure information
  • Medical hotline
  • Country-specific reports
  • World Wise
  • Life Abroad
• SOS' medical set-up
• Our customers

Emergency Assistance

24 hours a day, 365 days a year, SOS’ emergency centre is ready to render emergency assistance to travellers who are injured or fall ill whilst abroad. Our rapid and professional assistance means satisfied policyholders and financially advantageous solutions for our clients.

Some examples are:

• Co-ordination and supervision of medical treatment
• Transportation and evacuation of casualties
• Doctors or nurses to accompany casualties
• Transportation of coffins
• Psychological crisis counselling

In the event of hospitalisation, we furnish the necessary payment guarantees on behalf of our clients. In consultation with the doctor in attendance, SOS’ doctor ensures the casualty receives the best possible treatment. If the patient requires repatriation, our doctor decides the time and the means of transport. SOS also has a great deal of experience accompanying patients.

In addition, SOS assists the patient's next-of-kin with hotel bookings and transportation. And we assist with paying out emergency cash to travellers who are victims of theft or assault, for example. If a traveller dies whilst abroad, SOS takes care of preparing a coffin or urn and prepares all the complex documents associated with a fatality. SOS also undertakes transportation home for the deceased.

Professional tools

We currently handle more than 3,000 different sets of terms and conditions on behalf of our clients. Using advanced digital aids such as dedicated telephone lines and specially adapted process and knowledge systems, we are able to deal with every casualty based on precisely the level of service applicable to the individual.